Frequently Asked Questions
Q: What is the return policy?
- A: All returns must have prior approval and authorization from REP Industries Inc (PollenRelief.com). To obtain authorization you may call 800-426-3527 (please note you will get REP Industries.) or email orders@pollenrelief.com. All return requests must be submitted within 30 days of placing the order. Returns for credit, if authorized, will be subject to a restocking fee. The RMA number must clearly be displayed on the package. Any returns received without an RMA # will not be accepted. All items returned must be shipped via a traceable method (ie UPS, FEDEX or Priority mail) and must be in resalable condition as determined by REP Industries, inc.
Q: Who do I contact if I have questions about my order?
- A: For answers about your order you may contact us at the following address: sales@pollenrelief.com.
Q: How do you handle warranties?
- A: All warranties are with the respective manufacturer. -
Q: I haven�t received my order, where is it?
- A: Please email us the details of your order (email to sales@pollenrelief.com) and we will check on the status of your order for you. We will be back to you within one business day. If you have received a tracking number emailed to you, you can check the shipping status with that on www.ups.com.
Q: Do you carry any other products?
- A: At the moment we are keeping our selection small. As we further develop PollenRelief.com we will most likely carry more products. If you have a product suggestion for us, please email it to us at suggestions@pollenrelief.com
Q: If I need technical assistance whom do I contact?
- A: You may contact the manufacturer directly or consult the owner�s manual if supplied. If you have questions about the Safeguard window filter, you may contact us, as we are the manufacturer.