Frequently Asked Questions
Q: What is the return policy?
- A: All returns must have prior approval and authorization from REP Industries Inc (PollenRelief.com). To obtain authorization you may call 800-426-3527 (please note you will get REP Industries.) or email orders@pollenrelief.com. All return requests must be submitted within 30 days of placing the order. Returns for credit, if authorized, will be subject to a restocking fee. The RMA number must clearly be displayed on the package. Any returns received without an RMA # will not be accepted. All items returned must be shipped via a traceable method (ie UPS, FEDEX or Priority mail) and must be in resalable condition as determined by REP Industries, inc.
Q: Who do I contact if I have questions about my order?
- A: For answers about your order you may contact us at the following address: sales@pollenrelief.com.
Q: How do you handle warranties?
- A: All warranties are with the respective manufacturer. -
Q: I haven’t received my order, where is it?
- A: Please email us the details of your order (email to sales@pollenrelief.com) and we will check on the status of your order for you. We will be back to you within one business day. If you have received a tracking number emailed to you, you can check the shipping status with that on www.ups.com.
Q: Do you carry any other products?
- A: At the moment we are keeping our selection small. As we further develop PollenRelief.com we will most likely carry more products. If you have a product suggestion for us, please email it to us at suggestions@pollenrelief.com
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Q: If I need technical assistance whom do I contact?
- A: You may contact the manufacturer directly or consult the owner’s manual if supplied. If you have questions about the Safeguard window filter, you may contact us, as we are the manufacturer.